Contract and Client Services Manager

Location:  Yellowknife, NT


Position Profile: 

  • Evaluate RFP/RFQ opportunities and prepare the response.
  • Develop quotes for services to our clients based on company objectives;
  • Act as direct liaison between the Operations Department and a any new or existing customers.
  • Monitor all Provincial/Territorial and Federal government tender procurement guidelines and online systems for the tendering processes.
  • Maintain customer relationship
  • Manage and mentor junior team members
  • Make sales calls and develop relationships with potential and existing customers;
  • Expand existing account base;
  • Understand the wide range of potential clients and their expectations of helicopter services;
  • Provide individual attention to customers;
  • Provide administrative support for business development
  • Keep records of all interaction with customers
  • Attend trade shows and related marketing events;
  • Work closely with the Operations team to ensure that all GSH’s web based systems are up to date with client information and job details;
  • Compile sales activity reports
  • Prepare correspondence for clients and public interest groups. This includes but is not limited to: helicopter service proposal and quotations for public and private agencies, formal presentations, business letters, and customer feedback surveys.
  • Coordinate the logistical aspects of marketing programs such as meetings, seminars, workshops, special projects, and events
  • Review documents, reports, and correspondence prepared for signature for format, content, grammar, and spelling; make edits as necessary
  • Present a positive and professional image of the executive to all visitors, suppliers, and other interactions


Desirable skills and Competencies:

  • High School diploma.
  • Post-secondary degree in business or related is an asset.
  • Strong knowledge of RFP processes and proposal preparation is considered an asset.
  • Aviation experience is an asset.
  • Strong computer skills in multiple web-based programs and Microsoft office applications including e-mail, Microsoft, Excel, Power Point; internet, etc.
  • Highly efficient project management, prioritization, multi-tasking, and time management skills to meet deadlines
  • Proven team player
  • Strong customer relations experience
  • Detail oriented
  • Excellent written and verbal communication and comprehension
  • Highly organized


Posting Closes: August 6, 2021

Apply to: Interested applicants should forward a cover letter and resume to HR Department via email to hr@gsheli.com



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