SMS Privacy Policy
Purpose
This policy outlines how we collect, use, store, and protect personal information obtained through SMS communications. It applies to all SMS interactions between our organization and individuals, including employees, customers, and partners.
1. Information We Collect
- Mobile phone numbers provided voluntarily for communication purposes.
- Message content exchanged via SMS.
- Metadata such as date, time, and delivery status of messages.
2. How We Use Your Information
- To deliver requested services, alerts, and notifications.
- To respond to inquiries and provide support.
- For operational purposes such as safety updates, scheduling, and compliance notices.
- We do not use SMS for marketing unless explicit consent is obtained.
3. Consent and Opt-In
- Users must provide explicit consent before receiving SMS messages.
- Opt-in confirmation will include details of message frequency, purpose, and applicable charges (if any).
4. Opt-Out
- Users can opt out at any time by replying with “STOP” or following instructions provided in the message.
- Opt-out requests are processed immediately, and no further messages will be sent except for confirmation of the opt-out.
5. Data Sharing
- We do not sell or share SMS data with third parties except:
- Service providers required for message delivery.
- Regulatory authorities when legally mandated.
6. Data Security
- SMS data is stored securely and access is restricted to authorized personnel.
- Encryption and secure transmission protocols are used where applicable.
7. Retention
- SMS records are retained only as long as necessary for operational or legal purposes, after which they are securely deleted.
8. Compliance
- This policy complies with applicable privacy laws and carrier guidelines (e.g., CTIA, GDPR, PIPEDA).
- Any changes to this policy will be communicated to users before implementation.
9. Contact
For questions or concerns about this policy, contact our Privacy Officer at mathieu.beaudoin@gsheli.com.